Phone Support Specialist - Basque
Revolut lets users manage money, exchange currencies, pay, and invest from a single mobile app.
Funding history
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About Revolut
Revolut helps individuals and businesses manage multi-currency accounts, send money, exchange currencies, pay online and in person, and access savings and trading from one app. Users can hold several currencies, set budgets, control cards, and access investment features including stocks and crypto. Revolut provides banking services in select markets.
Skills
About the Role
You will take ownership of customer issues and help customers feel secure using the features. You will support customers via in-app live chat and phone in English and Basque, represent Revolut, and collaborate with international colleagues. The role may include fully compensated night and weekend shifts.
Requirements
- Fluency in English and Basque (C1 or higher)
- 18+ months of inbound/outbound calling experience
- Bachelor's degree or equivalent
- Excellent communication skills
- Ability to explain complex issues simply
- Great writing, analytical, and IT skills
- Excellent attention to detail
- Independent problem-solving
Responsibilities
- Provide customers with an outstanding, secure experience
- Provide customer service via in-app live chat and phone
- Represent Revolut at all times
- Collaborate with international team members to resolve customer disruption
Benefits
- Financial benefits
- Flexibility to work from home, the office, or abroad
- Revolut Metal subscription with perks
- Year-round team events
- Compensated night and weekend shifts
