Ondesk Engineer
Skills
About the Role
You will set up, configure, and maintain the Windows desktop environment, handling hardware and software management, security patches, and health check monitoring in line with global standards. You will provide first line local and second line regional desktop and office technical support, identifying, resolving, and escalating incidents while building rapport with help desk customers. You will install and maintain desktops, administer user accounts, and support general office facilities issues. You will also manage the local office and Singapore data center, organizing deliveries, patching cables, installing servers, and maintaining inventory of all hardware and software.
Requirements
- 3-5 years relevant experience
- Customer focused attitude and dedicated to problem resolution
- Ability to handle multiple projects and issues simultaneously
- Working experience with Windows 7 and 10 and Microsoft Office
- Ability to work under pressure with long working hours in critical situations
- Excellent organization, inventory, and desk management skills
- Clear and detail-oriented communicator and team player
- Comfortable speaking and writing English
- Data center experience
Responsibilities
- Setup, configure, and maintain the Windows Desktop Environment and end-user support
- Manage hardware, software, security patches, and health check monitoring in line with global standards
- Provide first line local and second line regional desktop and office technical support
- Identify, resolve, and escalate incidents and problems
- Configure and support general office facilities issues
- Install and maintain desktops and administer user accounts
- Introduce, adapt, and improve IT systems in own area of responsibility
- Manage the local office and Singapore data center, including deliveries, cable patching, server installation, and inventory management
- Maintain inventory of all hardware and software