Member Support Agent Bengali
Speedinvest is a European venture capital firm that invests from seed to growth stage (Series B to pre-IPO), backing founders with sector-specific expertise and a large network of operational support. It leads the majority of its initial investments and continues to support portfolio companies through multiple follow-on rounds as they scale.
About Speedinvest
Speedinvest is a pan-European venture capital investor with specialist investment teams organized around core sectors including AI & Infra, Climate Tech & Industrial Tech, Deep Tech, Fintech & DeFi, Health & Bio, and Marketplaces & Consumer, alongside a dedicated Growth team writing checks from Series B to pre-IPO. The firm emphasizes leading with conviction and long-term capital from day one, leading 85% of its initial investments, participating in 100+ follow-on rounds each year, and backing 70+ Series A companies over the past four years. Speedinvest works with startup founders across Europe and beyond, providing not just capital but network access and growth support, and counts companies like Bitpanda, Moove, cylib, Tide, Gigs, Upvest, and GoStudent among its portfolio.
Skills
About the Role
You will provide around-the-clock support to businesses in India, resolving customer queries and banking issues such as unfamiliar transactions, missing payments, and direct debits. You will identify recurring issues, improve workflows, handle social-media interactions, review posts for accuracy, support back-office tasks, and help mentor new team members.
Requirements
- Proficiency in spoken and written Bengali
- Excellent spoken and written English
- 1–4 years of customer support associate experience
- Experience with customer satisfaction metrics
- Ability to use Kustomer, Zendesk, GSuite, and Jira
- Customer service experience in the finance industry
- Experience working in startups
- Strong organisational and computer skills
- Ability to solve difficult customer situations
Responsibilities
- Identify patterns and highlight areas for improvement
- Prioritize work to deliver a strong member-support experience
- Resolve banking issues, including unfamiliar transactions, missing payments, and direct debits
- Mentor new team members and assist with back-office tasks
- Respond to customer queries, comments, and concerns on social-media platforms
- Review social-media posts for accuracy
- Identify recurring issues and create workflows to resolve them
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- Learning and development budget
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off for volunteering or learning and development activities
