Lead Production Support Engineer
Phi Commerce is a fintech company providing omnichannel digital-payment solutions. It serves merchants, acquirers, payment networks, and issuers with payment processing, routing, security, and payment-management products.
Funding
Investors
About Phi Commerce Pvt. Ltd.
Phi Commerce provides a customizable omnichannel payment stack for businesses and payment-industry participants. Its products include payment gateways, payment hubs and processors, transaction routing, acquiring switches, authentication, tokenization, payment-linked campaign management, and UPI acquiring infrastructure. The company serves enterprises, educational institutions, NBFCs, consumer services and utilities, retail and airports, e-commerce businesses, government and public services, travel and hospitality, as well as acquirers, payment networks, and issuers.
Skills
About the Role
You will lead, maintain, and optimize production systems for availability, performance, and security. You will troubleshoot critical incidents, implement monitoring and automation, manage SQL databases and Linux servers, lead deployments, optimize system performance, and ensure PCI-DSS compliance.
Requirements
- 8+ years of experience in production engineering, operations, or systems administration.
Responsibilities
- Lead, maintain, and optimize production systems for availability, performance, and security.
- Identify, troubleshoot, and resolve critical production issues.
- Implement proactive monitoring, alerting systems, and automation scripts.
- Manage and optimize relational databases, including performance tuning and complex SQL queries.
- Manage Linux-based servers, including configuration, patching, and troubleshooting.
- Lead production deployments and releases with minimal disruption and downtime.
- Collaborate with development and product teams to deliver features and updates.
- Identify and resolve system, database, and infrastructure bottlenecks.
- Ensure production environments comply with PCI-DSS, regulatory requirements, and security and data privacy practices.
