HPC Systems Engineer APAC GPUs
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle support tickets, alerts, incidents, and scheduled on-call work for GPU infrastructure. You will diagnose GPU, NIC, server, fabric, storage, and data-path issues; document evidence and handovers; coordinate smart-hands tasks; maintain operational records; and contribute automation and runbook improvements.
Requirements
- Have 3+ years of infrastructure support or support engineering experience
- Have hands-on GPU and server hardware troubleshooting experience
- Use Linux CLI tools, systemd, filesystems, permissions, and networking tools
- Understand IP addressing, subnets, VLANs, routing, DNS, and firewalls
- Work within structured ITSM or ITIL support processes
- Use dashboards, alerts, and runbooks for troubleshooting
- Read and write basic Bash or Python and use Git
- Understand servers, networks, storage, and virtualisation
- Participate in on-call work and travel when required
Responsibilities
- Handle support tickets and alerts and escalate incidents appropriately
- Troubleshoot GPU nodes, NICs, and server hardware
- Perform physical remediation and prepare vendor RMA evidence
- Run fabric and link diagnostics using established runbooks
- Assist with storage and data-path investigations
- Record, update, manage, and resolve tickets with clear communications
- Participate in monitoring, troubleshooting, triage, changes, and incident reviews
- Maintain DCIM, inventory, and asset records
- Contribute scripts and tooling improvements for automation
- Coordinate smart-hands tasks and support deployments, troubleshooting, and operational travel
- Document validated procedures and contribute to training materials