Electronic Trading Support Specialist

Skills

About the Role

You will support electronic order routing systems in a fast-paced global 24x5 environment. You will provide phone, chat, and email support to internal trading desks and external clients, answering complex questions about electronic trading functionality. You will monitor trading systems in real time, perform EOD/SOD and health checks, and troubleshoot trading and connectivity issues with urgency. You will work with the FIX Protocol daily, coordinate with development, sales, and product teams to resolve software issues, and serve as the primary liaison between customers and the firm. You will also assist with client onboarding and sales support requests, with occasional off-hours and holiday coverage.

Requirements

• 2-4 years working experience in support of the finance industry, preferably equities
• Proven technical and analytical skills in Microsoft Windows, Microsoft Server, Microsoft SQL, Sybase SQL, and UNIX environments
• Previous experience with support of trading systems and/or FIX order routing desirable
• Excellent organizational and interpersonal skills and attention to detail
• Ability to work independently, handle multiple tasks simultaneously, prioritize, and adapt quickly with minimal supervision
• Excellent verbal and written communication skills
• Understanding of the Financial Information Exchange (FIX) Protocol and Python
• Understanding of financial markets, trading, and/or asset management industry
• Bachelor's Degree or comparable experience
• FIX certification or client onboarding experience is a plus

Responsibilities

• Provide dedicated phone, chat, and email support to internal and external customers on all aspects of electronic trading
• Provide real-time monitoring of trading systems, EOD/SOD, and health checks
• Resolve technical support issues around system configurations, functionality, and enhancements of trading products and systems
• Deliver high-level customer support to internal trading desks and external clients
• Handle trading issues surrounding the FIX Protocol
• Identify, replicate, and prioritize client trading issues as part of a global support team
• Coordinate with other teams to categorize, prioritize, and resolve software application issues
• Interact with development, sales, and product management to produce and refine software solutions
• Serve as primary liaison between customers and the firm
• Assist with client onboarding tasks and sales support requests