Customer Support Representative
Skills
About the Role
You will serve as the primary point of contact for customers, provide professional and courteous support, handle inquiries and complaints, escalate issues to other departments when necessary, maintain up-to-date knowledge of Wave products, use active listening to identify customer needs, and participate in team meetings and continuous improvement initiatives.
Requirements
- Fluency in French, English, and Fulfulde
- 3 years of experience in a comparable position (Call center, Customer Service)
- Ability to work with flexible schedules
Responsibilities
- Serve as the primary point of contact for customers
- Handle customer inquiries and complaints professionally and courteously
- Escalate issues to other departments as necessary
- Maintain up-to-date knowledge of products
- Use active listening to understand customer needs and provide solutions
- Participate in team meetings and contribute to continuous improvement initiatives
Benefits
- Generous health insurance for employee and dependents
- Parental leave (26 weeks for mothers, 4 weeks for fathers)
- Subsidized child care upon return to work
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food and office space