Customer Support Agent with English
Skills
About the Role
You will answer customer inquiries via chat, phone, and email, presenting relevant product features, services, and upgrades. You will build and maintain long-term customer relationships, escalate and share customer feedback to improve products and service, and stay current with industry and regulatory changes. You will work to meet KPIs in a high-volume environment, learn new tools quickly, and solve customer issues efficiently with a positive, customer-first approach.
Requirements
- Proven experience in customer service preferably in fintech or technology
- Strong attention to detail and organizational skills with a track record of meeting or exceeding targets and KPIs
- Exceptional verbal and written communication skills
- Tech-savvy with the ability to learn new tools and software quickly
- Ability to problem-solve effectively and work in a fast-paced high-volume environment
- Positive proactive customer-first mindset
- Trading or financial markets enthusiasm is an advantage
- Previous experience in a customer relations-oriented role is preferred
- Advanced level of English
Responsibilities
- Provide world-class service via chat phone and email
- Present product features services and upgrades to clients based on needs
- Build strong long-term relationships with customers to increase loyalty and lifetime value
- Share feedback on customer needs challenges and trends to help improve products and customer service offerings
- Stay up to date with latest industry trends and regulatory requirements
Benefits
- Performance bonuses