Customer Success Manager - Offerwall Mobile Apps

Skills

About the Role

You will sit at the intersection of our publisher network advertiser relationships and end user experience. You will be the right hand to Irfan our Product lead and become the go to person for ensuring our partners are set up for success and our app users get the help they need fast. This is not a ticket closing role. It is a relationship building, insight generating, process creating role for someone who wants to have real impact at a growing company.

Requirements

• Experience in offerwall space, alternatively performance marketing, or mobile user acquisition in mobile gaming
• You know what CPA/CPI campaigns are and how to set them up
• Proven account management or customer success background with a track record of retaining and growing partnerships
• Genuine curiosity about AI automation you actively look for ways to use tools like Claude to work smarter
• Strong communicator who can translate technical nuance for non-technical partners and vice versa
• Data-driven mindset you back your decisions with numbers and are comfortable in analytics tools
• Familiarity with affiliate platforms and publisher monetisation
• Hands-on experience with Metabase PostHog Intercom Jira or similar tools
• Experience working in a startup or small team environment where scope evolves quickly

Responsibilities

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
• Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
• Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time
• Handle advertiser campaign queries and troubleshooting with speed and clarity
• Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch we are still building here and want your input
• Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

Benefits

• Real ownership and impact from day one no bureaucracy no hand-holding
• A team that is small enough that your work is always visible and valued
• A fast-growing platform with genuine traction
• The chance to build processes and systems that will shape how we operate for years to come
• Remote-first and flexible we care about output not hours