Customer Service Representative (German-speaking)
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You'll be the human connection between Via's technology and the people who depend on it, helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep on-demand services running smoothly, working scheduled shifts, including night shifts, Sundays, or pre-determined holidays where applicable. You'll support drivers and passengers with their questions and concerns, ensuring customer satisfaction and resolving issues. As you grow, you'll have the chance to take on more tasks and responsibilities, with compensation increasing accordingly. You'll need to be flexible across shifts, as this role requires some availability outside standard hours to support 24/7 operations.
Requirements
- Fluent in German and English (C1 or C2)
- Strong communicator who finds the right tone in any context
- Calm under pressure and able to think on your feet; no prior call center experience required
- Technology-savvy and comfortable working with modern IT tools
- Flexible and adaptable across different shifts, including availability outside standard hours
Responsibilities
- Ensure the smooth daily operation of services by providing telephone, live chat, and email support
- Work scheduled shifts, including night shifts, Sundays, or pre-determined holidays
- Support drivers and passengers with their questions or concerns
- Ensure customer satisfaction and resolve issues
- Grow tasks and responsibilities over time to increase compensation
Benefits
- 100% work from home
- State-of-the-art hardware provided
- 28 days of vacation inclusive of public holidays