Customer Engineer
Skills
About the Role
You will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. You will work closely with Account Executives, Product Experts and EPD teams throughout the customer partnership to build and implement customer-focused frameworks, advise on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. You'll be hands-on with customers, acting as the eyes and ears of the company, and translating what you learn into insights for Product and GTM leadership. Reporting directly to the Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how the role will continue to evolve.
Requirements
- 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management)
- Genuinely curious about customers and their challenges working with data
- Comfortable meeting with stakeholders and finding creative solutions to address their pain
- Fluent in SQL and Python
- Familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.)
- Curious about the role of AI in data
- Excited to learn and build something new, design and run experiments
- Effective communicator & advisor with technical stakeholders
- Strategic problem solver able to break down complex, ambiguous opportunities into discrete, actionable hypotheses
- Based in SF and excited to work in office 2 days per week or based in PST timezone
Responsibilities
- Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
- Build confidence that Hex is the best place for their organization to work with data
- Teach Hex best practices and general platform knowledge
- Advise on data curation strategy to enable Hex AI
- Drive Hex product adoption with core data personas
- Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex's product
- Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
- Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
- Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization
Benefits
- Market-benched salary & equity
- Comprehensive health benefits
- Flexible paid time off
