Business Operations Manager, Payments
Castle Island Ventures is a venture capital firm focused exclusively on public blockchains, investing in early-stage companies at the intersection of traditional finance and public blockchains.
About Castle Island Ventures
Castle Island Ventures is a venture capital firm focused exclusively on public blockchains. Their mission is to support entrepreneurs building the infrastructure and application companies required to help transformative blockchain protocols reach their full potential. They describe their focus as 'accelerating frictionless finance,' investing in early-stage companies operating at the intersection of traditional finance and public blockchains. The firm also produces a podcast and newsletter covering topics in this space, and maintains a portfolio of companies whose open roles are listed on their jobs board.
Skills
About the Role
You will lead operations for the Payments business unit, reporting to the VP Payments. You'll drive a wide range of initiatives including strategic planning, pipeline management, business process implementation, and product roll-outs. You'll be the engine behind the Payments unit's success, bringing initiatives to life by managing day-to-day programs and leading complex, cross-functional projects. You'll collaborate closely with leadership and cross-functional teams across Product, Engineering, Legal, Customer Operations, Sales, and Compliance to achieve business objectives.
Requirements
- 4+ years in management consulting, business operations, strategy, or product roles at high-growth tech companies
- Proven experience leading global, cross-functional teams on multiple projects in fast-paced, dynamic environments
- Strong ability to influence and motivate people across all levels and tasks
- Analytical and data-driven approach
- Excellent communication, collaboration, organization, and detail-orientation skills
Responsibilities
- Collaborate with the Payment Unit's leadership to identify, define, launch, and drive strategic and operational initiatives
- Drive operational excellence to support execution of Payments business unit goals, including business reviews, sales enablement, system management, and resource planning/allocation
- Manage and deliver complex, cross-functional projects, from day-to-day program management to strategic initiatives
- Act as the primary point of contact for the Payments unit across Product, Engineering, Legal, Customer Operations, Sales, and Compliance teams
- Lead and influence cross-functional, global teams to achieve business objectives
- Manage key relationships and develop processes to track and nurture key stakeholders and customers
- Create engaging content and narratives for internal and external audiences, including product and sales presentations, customer stories, and business insights
- Maintain the unit's knowledge base with a focus on organizational enablement
- Prepare market research and business plans across multiple business domains to support strategic objectives