Brokerage Client Service Associate
Alpaca is a developer-first API brokerage platform that enables developers and businesses to build and launch their own investing apps. They offer access to US stocks, options, and cryptocurrencies, serving over 150 businesses in 30 countries and a community of 25,000 active developers.
About Alpaca
Alpaca is a modern brokerage platform that provides access to the financial markets through developer-friendly APIs. By using Alpaca API, businesses build investing applications and features for their services. Also, programmatic traders can develop algorithms to automate trading strategies. Alpaca offers global access to US stocks, options, and cryptocurrencies both in notional and fractional formats. More than 150 businesses from 30 different countries have launched their investing applications using Alpaca's infrastructure. The company is supported by a strong developer community of 25,000 monthly active developers. Alpaca has several entities with international regulatory approvals, including Alpaca Securities LLC, a registered US broker-dealer with FINRA and the SEC, and a member of SIPC. In 2024, Alpaca Securities transitioned to fully self-clearing. Alpaca Crypto LLC is a registered Money Services Business with FinCEN. Alpaca is headquartered in California, USA, and operates as a globally fully remote distributed company with 150 members in 25 countries.
Skills
About the Role
You'll join Alpaca's Brokerage team supporting the B2B clearing platform and the broker partners building modern investing experiences on top of Alpaca's APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows. You'll act as the primary point of contact for partners and clients, handle a wide range of operational requests, provide first-level technical support, and work cross-functionally to resolve issues and improve processes.
Requirements
- 1–3 years of experience in brokerage operations, client service, financial services, or the securities industry
- FINRA Series 7 license preferred, or ability to obtain within six months of hire
- Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences
- Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements
- Familiarity with KYC, CIP, AML, and account onboarding processes
- Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows
- Ability to collaborate effectively in a remote-first environment
- Demonstrated ownership, curiosity, and a willingness to take on new challenges
Responsibilities
- Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations
- Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations
- Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution
- Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes
- Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed
- Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams
- Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience
- Support ad hoc projects and operational initiatives as assigned by management
Benefits
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
- Stock Options