Associate Production Support Engineer
Galaxy Digital is a full-service digital asset firm offering institutional OTC trading, lending, derivatives, staking, tokenization, asset management, investment banking, and venture funding.
Projects
About Galaxy Digital
Galaxy Digital is a technology-driven financial services and investment management firm that offers institutions and direct clients a full suite of financial solutions spanning the digital assets ecosystem. The company operates three complementary businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide front-line production support for cryptocurrency business functions, including trading, lending, settlement, and risk management. You will monitor system health, troubleshoot Java and Python applications, automate support tasks, coordinate global coverage, document procedures, communicate with clients, and work with developers on fixes and improvements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 4+ years of production support or engineering experience
- Experience with trading system internals, post-trade processing, or real-time risk engines
- SQL proficiency
- Proficiency in Java or Python
- Incident response and root cause analysis experience
- English fluency
Responsibilities
- Provide front-line production support for cryptocurrency business lines, including trading, lending, settlement, and risk management
- Automate support processes to reduce manual effort
- Monitor system health and resolve issues promptly
- Debug and troubleshoot Java and Python applications
- Collaborate with development teams on fixes and enhancements
- Coordinate follow-the-sun support with global counterparts
- Maintain support procedures, runbooks, and knowledge-base articles
- Communicate with clients on support needs and issue resolution
- Identify system and process improvements
Benefits
- Discretionary bonus
- Paid time off
- Company-paid health and protective benefits for employees and eligible dependents
- Virtual coaching sessions through Headspace
- Free daily in-office snacks