Associate Fraud & Claims Operations Representative
Wells Fargo is a financial services company providing banking, lending, credit card, investment, wealth management, commercial banking, and corporate and investment banking services to consumers, businesses, and communities.
About Wells Fargo
Wells Fargo offers checking and savings accounts, credit cards, home and personal loans, auto loans, digital banking, payments, investment and wealth management, commercial banking, and corporate and investment banking. Its services support personal customers, small businesses, commercial clients, and institutional customers, with additional customer support through branches, ATMs, online banking, and the Wells Fargo Mobile app.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers by capturing claim information, researching new and existing claims, providing status updates, investigating account activity, handling claims, answering calls in a call center environment, escalating issues, identifying fraud patterns, reviewing account histories and check images, and following established procedures.
Requirements
- 6+ months of customer service support experience
- Ability to identify fraud patterns
- Ability to review account history and compare check images
- Ability to follow procedures
- Flexibility to work rotational weekend shifts
- Availability for US shifts
Responsibilities
- Support and capture pertinent customer claim information
- Research new and existing claims
- Provide claim status updates
- Research complex account activity and handle claims
- Answer incoming calls in a call center environment
- Escalate questions and issues
- Identify fraud patterns by reviewing account history and comparing check images
- Follow all procedural steps