Agent Quality Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
You'll assess Wave's agent network on an ongoing basis, identifying weaknesses and providing data to help improve service quality and reliability. You'll travel regularly to visit assigned agents, audit their compliance with the code of conduct, and inspect their environments to detect concerns and areas for improvement. You'll check the completeness of agents' compliance documentation and write brief reports after each visit. You'll also investigate the field team's adherence to processes and policies through field visits, and disclose any competing interests that could affect your work.
Requirements
- 2+ years of experience in a similar position
- Bachelor's degree in Business Administration, Finance, Internal Control or any related field
- Fluency in English and French
- Good communication, writing and interpersonal skills
- Great attention to detail
- Well organized and flexible
- Process thinking
- Work authorization in Cote d'Ivoire
Responsibilities
- Travel and visit assigned Wave agents on a regular basis
- Audit agents regularly to ensure compliance with their code of conduct
- Inspect agencies' environment to detect possible concerns and areas for improvement
- Check the completeness of agents' compliance documentation
- Write brief reports detailing the experience after each agent visit
- Investigate the field team's adherence to processes and policies through field visits
- Disclose competing interests, including dislike of particular Wave points
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime reimbursement
- Free food
- Beautiful office space
