Trading System Support Analyst
Belvedere Trading is a leading proprietary trading firm and market maker headquartered in Chicago, with additional offices in Boulder, New York, and Singapore. Founded in 2002, the firm builds proprietary trading technology and risk management systems to capitalize on market inefficiencies across options and other derivatives markets.
About Belvedere Trading
Belvedere Trading emerged in March 2002 as one of Chicago's newest market makers, establishing its place in the SPX pit on the floor of the Chicago Board Options Exchange. Since inception, the firm has invested iteratively in proprietary technology, starting with an options model, adapting it to handheld computers, and eventually building its software systems from the ground up. Due to its ultramodern proprietary technology and risk management capabilities, Belvedere is able to quickly capitalize on inefficiencies in the marketplace, with trading models and software systems continually re-engineered, optimized, and maintained to stay competitive. The firm operates from Chicago, Boulder, New York, and Singapore, employs close to 300 individuals, and is known for low turnover, high referral rates, and a strong company culture centered on core values such as teamwork, ownership, and innovation. Belvedere focuses on proprietary trading across asset classes including equity and commodity options, leveraging cutting-edge technology and talented people to sustain its growth.
Skills
About the Role
You will provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and delivering the best possible trading experience. You will handle a wide variety of immediate trading system issues with urgency, troubleshoot complex trading system-related problems, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting. You will work to reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs. You will collect data, identify patterns, and correlate problems to determine root causes, and you will recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time. You will also build new tools to identify potential problems before they occur, all within a challenging, fast-paced setting where you will learn Belvedere's proprietary technology and trading operations.
Requirements
- Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment
- Proven technical experience including scripting and troubleshooting using PowerShell, Python, SQL, or similar languages
- Knowledge of Windows and Linux operating systems
- Basic understanding of networking fundamentals
- Ability to accommodate on-call duties and cover alternate shifts when necessary
- Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems
- Ability to work in a fast-paced dynamic environment and balance multiple tasks at the same time
- Strong verbal and written communication skills, adaptable for technical and non-technical audiences
- Drive and desire to go above and beyond what is explicitly asked
- Ability to work independently and collaboratively
- Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus
- Bachelor's degree is required
Responsibilities
- Provide first-rate support for traders by resolving issues promptly, answering questions, and relaying feature requests
- Handle a wide variety of immediate trading system issues with urgency
- Troubleshoot complex trading system-related issues and log them into a ticketing system
- Build a knowledge base to capture workarounds for future troubleshooting
- Reduce recurring issues and improve system stability by automating manual tasks
- Monitor system components and analyze system logs
- Collect data, identify patterns, and correlate problems to determine root causes
- Recommend and implement improvements to technical support tools, procedures, and processes
- Build new tools to identify potential problems before they occur