Platform Engineer - Site Reliability Engineering
Bitso is a Latin America-focused cryptocurrency platform that allows users to invest, trade, and make borderless payments. It provides a suite of tools for buying, selling, and earning crypto, alongside a blockchain-based payments platform for businesses to facilitate secure and efficient cross-border transactions. Bitso also supports the ecosystem's growth through its stablecoin startup accelerator program, 'The Push'.
Projects
About Bitso
Bitso is a comprehensive cryptocurrency platform serving over 9 million users and 1,900 B2B clients. For individuals, it offers tools for investing, portfolio tracking, automated trading, and earning yields on digital assets, with an advanced trading app, Bitso Alpha. For businesses, Bitso provides a financial services platform using blockchain technology to streamline cross-border and local payments, offering instant settlements and 24/7 availability through a single API. The company prioritizes security and regulatory compliance, holding local licenses in Mexico, Brazil, and Argentina, and an international certification from the Gibraltar Financial Services Commission (GFSC). Demonstrating its commitment to innovation, Bitso has also launched 'The Push,' a stablecoin accelerator program to fund and support emerging startups in Latin America.
Skills
About the Role
You'll own the full incident lifecycle, from active response during live incidents to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You'll be the person who asks how to make sure issues never happen again, and then actually builds it. You'll operate on-call shifts, work hands-on with Kubernetes, contribute to CI/CD pipelines, and leverage AI to identify patterns across incidents and propose systemic fixes. If you thrive under pressure, love automation, and want to make a measurable dent in how a high-scale crypto platform operates, this role was designed for you.
Requirements
- Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
- Hands-on experience with Kubernetes, comfortable deploying, debugging, and navigating pod-level issues
- Solid understanding of CI/CD pipelines and modern DevOps practices
- Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
- Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
- Experience building or working with AI agents or LLM-based workflows is highly desirable
- Strong interpersonal and written communication skills
- Self-directed learner who doesn't need a fully defined path to start contributing
- Fintech or crypto industry background is a plus
Responsibilities
- Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
- Build automation that drives the Sev1/Sev2 postmortem workflow from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement
- Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes
- Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
- Contribute to and improve the observability ecosystem: dashboards, alert configurations, and early-warning signals across Bitso's platform
- Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
- Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
- Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org
Benefits
- Me Time program, including unlimited paid time off
- Remote-first work environment
- Employee Stock Option program
- Zero trading fees through Bitso Alpha app
- Extended Family Leave Policy: 4-months leave for birthing, non-birthing and adopting parents
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina