Operational Resiliency Engineer
NinjaTrader is a futures trading provider offering integrated desktop, web, and mobile trading platforms alongside futures brokerage services. It serves new and experienced active futures traders with market access, charting, simulation, education, and support.
Funding history
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About NinjaTrader
NinjaTrader provides futures brokerage and proprietary trading-platform services for retail and professional traders. Its offering includes access to global futures markets, trading and charting tools, market data, simulated trading, risk-management features, developer customization through a C# framework, education, and customer support. NinjaTrader Clearing, LLC provides brokerage services as a CFTC-registered futures commission merchant and NFA member.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide front-line operational support for account acquisition, compliance, AML, and treasury processes. You will triage incidents, apply and improve runbooks, implement observability, maintain process dependencies and documentation, manage event platforms, establish service targets, and provide operational feedback that improves resilience.
Requirements
- Computer Science or Software Engineering education or equivalent practical experience
- 2+ years of distributed systems experience in a production environment
- AI tooling
- Security best practices for backend services
- Verbal communication
Responsibilities
- Manage incident response by acknowledging and triaging events
- Apply runbooks to restore service
- Design and implement metrics and monitors for distributed applications
- Improve runbooks for FCM processes
- Maintain the DAG for FCM process dependencies
- Implement monitoring and logging with observability tooling
- Maintain technical documentation for critical FCM processing paths
- Establish SLA, SLO, and SLI targets
- Manage Kafka and IBM MQ event platform systems
- Provide operational feedback to engineering teams
- Use AI tooling to identify gaps in monitoring, analysis, and documentation
Benefits
- 401k with up to 3.5% company match
- 18 days of paid time off annually
- Seven paid holidays
- Hybrid schedule with remote work on Mondays and Fridays
- 20 additional flex remote days annually
- 5 company-wide office-optional weeks tied to major holidays
- 1 service day annually
- Paid parental bonding leave
- Health coverage
- Vision coverage
- Dental coverage
- Life insurance
- Disability insurance
