Customer Success Manager APAC
Solidus Labs provides AI-powered trade surveillance and compliance solutions for the crypto and digital asset markets. They specialize in detecting market manipulation and fraud, helping clients manage risk and adhere to regulatory standards. The company also offers a trade surveillance course for compliance, risk, and regulatory professionals in both traditional and digital asset markets.
Projects
About Solidus Labs
Solidus Labs is a company focused on mitigating risk in the digital asset space through its comprehensive suite of compliance solutions. Their core offerings include trade surveillance and transaction monitoring, which leverage artificial intelligence to identify and address market abuse, fraud, and other forms of financial crime. The company has developed an "Agentic-Based Compliance" model to replace legacy systems, aiming to provide more effective and modern surveillance operations. In addition to their technology products, Solidus Labs offers professional services and educational resources such as a Trade Surveillance Academy and industry reports, positioning themselves as a key player in promoting integrity and safety within the crypto ecosystem. Their offerings also include Staking Guard and a training program covering topics like wash trading, spoofing, insider trading, and regulations like the EU's MiCA.
Skills
About the Role
As a Customer Success Manager for APAC, you will partner with exchanges, brokers, fintechs, banks, and digital asset firms to strengthen clients' compliance programs, maximize value from their investments, and navigate an evolving regulatory landscape. You will work closely with compliance, surveillance, risk, operations, and executive stakeholders and collaborate internally with Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth.
Requirements
- 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or related customer-facing roles.
- Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients.
- Strong understanding of financial markets, trading workflows, and risk management.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Fluency in English and Mandarin.
Responsibilities
- Partner with exchanges, brokers, fintechs, banks, and digital asset firms to drive customer outcomes and long-term growth.
- Strengthen customers' compliance programs and maximize value of their investment in the solutions.
- Navigate evolving regulatory landscapes and industry requirements to support customers.
- Collaborate with internal teams including Product, Engineering, Sales, and Support to ensure successful outcomes.
- Advise and enable customers on adoption, usage, and expansion within strategic accounts.
