Senior Account Manager

Skills

About the Role

You will manage high-touch relationships with institutional clients, collaborating with the Account Executives to win new business, and supporting customers through pre-sales and post-sales processes. You will maintain CRM, respond to client questions, announce feature launches, build dashboards, gather product feedback, and pursue upsells to drive net retention.

Requirements

• BA/BS degree or relevant account management experience
• Experience or passion for cryptocurrency markets is a must
• Experience interacting with institutional investors is strongly preferred
• An ability to grasp customers' needs and suggest timely solutions
• Excellent presentation relationship building and communication skills
• Strong analytical and problem solving skills
• SQL and Python experience is a plus
• CRM and client prospecting experience

Responsibilities

• Build strong relationships with assigned institutional clients
• Work with Account Executives to win new business and increase sales
• Provide support for customers in pre-sales and post-sales processes
• Maintain CRM including recording notes from meetings with clients
• Answer client questions via their designated support channel
• Communicate new feature launches
• Build dashboards watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Benefits

• Employee stock option plan
• Health dental vision and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast paced and exciting work environment
• Strong teamwork driven culture