Revenue Operations Associate (L2)
Founded in 2014, CoinGecko is the world’s largest independent cryptocurrency data aggregator, providing fundamental analysis of the crypto market. It tracks price, volume, market capitalization, community growth, open-source development, and on-chain metrics for over 17,000 cryptoassets across more than 1,000 exchanges. CoinGecko aims to democratize access to crypto data and empower users with actionable insights, offering a comprehensive API and SDKs for developers to build applications.
About CoinGecko
Founded on April 8, 2014, by TM (CEO) and Bobby (COO), CoinGecko's mission is to democratize access to cryptocurrency data and empower users with actionable insights. As the world’s largest independent cryptocurrency data aggregator, it tracks over 17,000 cryptoassets across more than 1,000 exchanges, providing a 360-degree market view. Beyond price, volume, and market capitalization, CoinGecko monitors community growth, open-source code development, major events, and on-chain metrics. For developers and enterprises, CoinGecko offers a comprehensive API and official SDKs for TypeScript and Python, providing access to real-time and historical crypto prices, market data, NFT floor prices, and more. The organization envisions a future where it stands at the forefront of organizing vast amounts of crypto data, enabling users to navigate the tokenized internet landscape successfully.
Skills
About the Role
In this role you will maintain and document sales processes and playbooks, manage HubSpot day-to-day, and identify automation opportunities to reduce manual work. You will update and run operational dashboards, deliver analytics and AI-assisted insights, validate forecasts, manage lead routing and commission data, and complete assigned operational projects.
Requirements
- 2-3 years experience in sales operations business operations or similar analytical role with at least 1 year in a customer facing role
- Bachelor’s degree in Business Finance Analytics or related field is a plus
- Good understanding of CoinGecko products customer needs and the crypto blockchain landscape
- Good understanding of B2B sales processes and funnels and experience with operational systems
- Proficiency with CRM tools (HubSpot) and strong spreadsheet skills (Excel Google Sheets)
- Exposure to Xero B2B data tools marketing platforms and BI systems
- Experience with Zapier n8n Claude Gemini and Google Apps Script for workflow automations
- Strong analytical skills for gathering organizing and reporting data
- Excellent organizational skills project management and attention to detail
- Self-motivated resourceful entrepreneurial mindset
- Strong communication and stakeholder management skills
- Leadership ability to influence collaborate and drive improvements
- Growth mindset and continuous learning orientation
- Interest in blockchain cryptocurrency NFT web3 and metaverse topics
Responsibilities
- Maintain sales process documentation and playbooks
- Identify automation opportunities within the sales funnel
- Update and maintain operational dashboards
- Implement AI-assisted automations to generate leadership insights
- Provide data and analysis for strategic planning and the annual operations roadmap
- Validate forecasting data and contribute to weekly forecasting
- Enhance forecast accuracy using automated signals and pipeline hygiene triggers
- Ideate build and execute scalable sales plays and growth strategies
- Provide day-to-day HubSpot CRM support
- Use AI tools to troubleshoot logic and automate repetitive admin tasks
- Support sales enablement by updating training materials and collateral
- Administer lead assignment and routing processes
- Develop adaptive routing logic based on seller capacity and lead quality
- Execute regular data cleanup and automate detection of data inconsistencies
- Pull performance data and prepare reports for commission administration
- Complete assigned tasks and track progress for operational projects
Benefits
- Remote work flexibility
- Life and hospitalization insurance for employee and hospitalization coverage for dependents
- Virtual share options (subject to terms and conditions)
- Bonus (subject to terms and conditions)
- Parking allowance on claim basis
- Monthly meal allowance of RM600 or SGD400
- Annual learning allowance of USD500 on claim basis
- Social activity allowance on claim basis
- Annual company offsite