IT Support Engineer
CoinsPaid is a leading crypto payment ecosystem offering services for businesses and individuals. They provide a secure and reliable platform for accepting, storing, and exchanging over 50 cryptocurrencies, facilitating seamless integration for online businesses to tap into the crypto market.
About CoinsPaid
CoinsPaid provides a comprehensive suite of crypto payment solutions designed for various online businesses, including iGaming, e-commerce, and subscription services. Their ecosystem includes a business wallet for managing crypto assets, a payment gateway for processing transactions, and an OTC desk for large-volume exchanges. For individuals, CoinsPaid offers a personal wallet for everyday crypto use. The platform emphasizes security, holding an EU license and undergoing regular security audits, and aims to bridge the gap between traditional finance and the digital currency world. Their services are designed to help businesses expand their customer base, reduce costs, and mitigate the risks associated with crypto volatility.
Skills
About the Role
You will administer and maintain Google Workspace, MDM for macOS and iOS, and the company password manager. You will investigate and resolve incidents, provide remote hardware and software support, manage access and IT assets, administer external SaaS services, create documentation, and mentor colleagues. You will also automate routine tasks when possible.
Requirements
- Strong experience administering Google Workspace (email, DNS, blacklists, backups, and related services)
- Excellent experience administering macOS for users
- Power user knowledge of Atlassian products such as Jira and Confluence
- Experience administering MDM systems
- Knowledge of scripting and automation (bash, PowerShell, Python) (optional)
- Good verbal and written communication skills
- Systematic approach to task accomplishment
- Proactive work attitude
- Clear understanding of business requirements
- High level of self-organisation and responsibility
- Fluent Russian and English at B1–B2 level
Responsibilities
- Administer Google Workspace
- Manage MDM for macOS and iOS
- Administer password manager
- Prepare documentation and instructions
- Mentor and coach employees
- Investigate and resolve incidents
- Administer external SaaS services
- Manage system access and permissions
- Manage IT assets
- Provide remote hardware and software support
- Automate routine tasks
Benefits
- Benefit Bar up to €250/month
- Fully remote work from almost anywhere
- Optional offices and relocation support
- Flexible, async-friendly environment
- Budget for courses, certifications, and professional development
- Language learning support
- Cross-team learning and knowledge sharing
- Medical insurance or reimbursement depending on location
- Access to mental health support
- Financial support for important life events
- Merch shop with rewards system
- Team offsites and company events