Enterprise Account Manager
KodyPay, also known as Kody, offers an all-in-one platform to simplify in-person commerce for businesses. It provides a suite of products including intuitive payment solutions, instant access to funds with the KodyCard, and powerful management and analytics tools. Partnering with Adyen N.V., Kody enables businesses to accept a wide range of payment methods, streamlining operations for both merchants and customers.
Investors
Projects
About KodyPay
KodyPay Ltd, registered in England and Wales, provides a comprehensive, all-in-one platform designed to simplify in-person commerce for businesses, particularly in the hospitality and retail sectors. The company's offerings include a suite of intuitive payment solutions such as terminals and online ordering, instant cash access via the KodyCard, and robust management tools with built-in loyalty and analytics features for understanding customer behavior. Through a partnership with financial services provider Adyen N.V., Kody supports a wide array of payment methods, including major credit cards and digital wallets like Apple Pay and Google Pay. The platform aims to enhance profit margins by improving the efficiency of the payment ecosystem, while also emphasizing personal customer service and handling processes like payment management, returns, and Know Your Customer (KYC) checks.
Skills
About the Role
You will build and maintain deep relationships with decision makers and executives at enterprise clients. You will act as the escalation point for complex client issues, coordinate with internal teams to deliver timely solutions, and support client onboarding by addressing technical and operational challenges. You will conduct training sessions, identify upsell and cross-sell opportunities, gather and analyze client feedback, and report on account performance and client satisfaction to drive continuous improvement. You will work flexibly across time zones to support a global client base.
Requirements
- 8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment
- Professional experience in a fintech, SaaS, or payment services company
- Strong interpersonal and communication skills
- Demonstrated problem-solving abilities with a proactive and detail-oriented approach
- Experience in a fast-paced environment with the ability to manage multiple priorities
- Proficiency in Google Workspace, Microsoft Office, and CRM software
- Flexible across time zones to support a global team
- Fluent in English, Mandarin and Cantonese
Responsibilities
- Build deep trusting relationships with decision makers and executives on strategic accounts
- Serve as the escalation point for complex client issues and coordinate internal teams to resolve them
- Identify upsell and cross-sell opportunities and drive business development with clients
- Gather and analyze client feedback and provide actionable insights to Product and Technology teams
- Report on account performance and client satisfaction using data to drive improvements
- Support client onboarding, address technical and operational challenges, and conduct training
- Collaborate across cultures and time zones to support a global client base
