Customer Experience Representative, Core Services
Robinhood is a financial services company on a mission to democratize finance for all. They offer a platform for commission-free investing in stocks, ETFs, options, and cryptocurrencies, as well as retirement accounts. The company provides educational resources and financial news to empower users to make informed investment decisions.
About Robinhood Markets, Inc.
Founded by Stanford roommates Baiju Bhatt and Vlad Tenev, Robinhood Markets, Inc. (NASDAQ: HOOD) aims to provide everyone with access to financial markets, not just the wealthy. The company introduced commission-free trading, revolutionizing the industry. In the U.S., Robinhood offers investing through Robinhood Financial LLC, crypto trading via Robinhood Crypto, LLC, and spending/rewards cards through Robinhood Money, LLC and Robinhood Credit, Inc. They have expanded internationally, offering stock trading in the UK through Robinhood U.K. Ltd. and crypto trading in the EU via Robinhood Europe, UAB. Robinhood also provides educational content through Robinhood Learn and financial news via Sherwood Media, LLC, supporting a new generation of investors with user-friendly products.
Skills
About the Role
As a Customer Experience Representative you will assist customers by phone, email and chat across a range of topics from simple to complex including equities trading, margin and options trading. You will learn and apply financial concepts to help customers use our products effectively and will deliver courteous, accurate and timely responses.
Requirements
- Active FINRA Series 7 and 63 licenses
- Excellent customer service and written and verbal communication skills
- Adaptability to CX experience delivery through phone and written channels
- Ability to defuse customer anxiety and deliver exceptional service
- Self starter and ambitious learner comfortable with ambiguity and fast paced environment
- Ability to prioritize tasks in a multi task environment
- Schedule flexibility to accommodate evenings and weekend hours
Responsibilities
- Deliver outstanding customer experience through phone, email and chat channels
- Drive continuous improvement by acting as the voice of the customer and identifying better ways to serve customers
- Grow financial services expertise by developing deep subject mastery of equities trading, margin, and options trading
Benefits
- 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet flexible benefits spending account for wellness and learning
- Employer paid life and disability insurance, fertility benefits, and mental health benefits
- Paid time off including company holidays, sick time, parental leave, and more
- Exceptional office experience with catered meals, events, and comfortable workspaces