Chargeback Analyst
CloudWalk is building an interplanetary payment network to democratize the financial industry. They offer products like InfinitePay for the Brazilian market, JIM for the US market with instant payments and AI, and STRATUS, a high-performance blockchain for global payment networks.
About CloudWalk
CloudWalk is a technology company focused on creating a global payment network. Their mission is to democratize the financial industry by empowering entrepreneurs with inclusive and life-changing solutions using AI and Blockchain technology. The company's operations are guided by delivering superior products, fostering deep customer engagement, and implementing disruptive economics to offer the best prices. Their key products include InfinitePay, a financial platform for businesses in Brazil; JIM, an AI-powered instant payment solution for the US market; and STRATUS, a high-performance, open-source, permissioned blockchain designed for global payment networks. Stratus is compatible with Ethereum, processes up to 1,800 transactions per second, and is aimed at financial institutions, developers, and enterprises.
Skills
About the Role
You will analyze disputes and chargeback flows investigate cases from start to finish including transaction timeline evidence money flow and root cause you will build and review representment and defense cases that are clear well documented and win oriented you will dig into data to find patterns fraud signals and process gaps worth fixing you will use and help improve our AI automation tooling to handle disputes faster and smarter you will partner with teams across CloudWalk including Risk Compliance Product Data Engineering
Requirements
- Comfortable using LLMs and AI tools in daily work and curious about agent frameworks LangChain Mastra etc
- Some coding and scripting comfort including reading code SQL and light automation
- Strong analytical thinking and curiosity
- Problem solver mindset and strong desire to learn
- Attention to detail and ability to prioritize a busy queue
- Great writing for case summaries dispute defenses and Slack updates
- Clear communication in threads huddles DMs
- Ownership mindset you spot what’s broken propose better ways of doing things and drive decisions
Responsibilities
- Analyze disputes and chargeback flows to decide the right action
- Investigate cases end to end including transaction timeline evidence money flow and root cause
- Build and review representment and defense cases that are clear well documented and win oriented
- Dig into data to find patterns fraud signals and process gaps worth fixing
- Use and help improve AI automation tooling to handle disputes faster and smarter
- Partner with teams across CloudWalk Risk Compliance Product Data Engineering